Fortunately, Fashion Nova does offer overnight and expedited shipping options, which can get your order to you more quickly. However, if you pick express shipping, it may arrive in 1-3 business days, depending on your location. If you order a standard delivery item with ground shipping, it typically takes 3-7 business days for delivery. Lately, the shipping times for Fashion Nova can vary, depending on the item and the type of delivery chosen. With an unwavering commitment to providing style-savvy and inspirational designs, Fashion Nova continues to transform the industry with products that appeal to a broad range of customers. It sources styles from around the world and creates nearly every aspect of its merchandise in-house, from fabric selection to fit tests. The company is based in Los Angeles, California and is renowned for its trend-setting and affordable clothing collections. Saghian founded Fashion Nova in 2006, and the company has since become a major fashion retailer and manufacturer. Who is the owner of Fashion Nova?įashion Nova is owned by Richard Saghian, an Iranian-born entrepreneur and fashion enthusiast. The vast majority of customers give positive reviews and rate the company highly, so it’s safe to say that Fashion Nova is a trustworthy retailer. There have been some reports of people receiving incorrect orders and defective merchandise, but these seem to be the minority.
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They are known for their fast shipping and free returns, and they also offer excellent customer service. Is Fashion Nova trustworthy?įashion Nova is a reputable online fashion retailer with a large selection of stylish and affordable clothes.
You may also want to consider submitting a complaint with the Consumer Financial Protection Bureau (CFPB) if you feel your rights have been violated. If you are unable to resolve the issue with Fashion Nova or do not receive a satisfactory response, you may need to contact the card issuer to dispute the charge.
In some cases, the card issuer may require you to contact Fashion Nova first and attempt to resolve the issue directly. Depending on the issuer, the process typically involves submitting a dispute form, providing documents that support your claims, and waiting for the dispute to be resolved. The primary way to do this is to contact your card issuer directly or dispute the charge with the credit card issuer’s billing dispute department. Yes, you can dispute a Fashion Nova charge. It’s important to note that all returns and exchanges must be sent back to the Fashion Nova facility within 30 days of purchase, so make sure to contact them as soon as possible if you need to dispute something on your order.Īnd don’t forget to keep a record of your order number and customer service responses in case you need to refer back to them in the future. Once you have been in contact with customer service, they will help you with things such as returning the item for a refund, exchanging it for a different size or color, or getting a replacement. If you have the item in your possession, you may be asked to provide pictures or send it back for inspection. Make sure to include your order number and all relevant account information. First, contact customer support via email or phone and explain the issue you are having, providing them with as much detail as possible. How do I dispute something on Fashion Nova?ĭisputing a purchase with Fashion Nova is a fairly straightforward process. For customers who would rather contact Fashion Nova directly by phone, their customer service line is open from Monday-Friday from 8am-5pm PST. If you reach out to their customer service team by email, they typically respond within 24-48 hours. If you contact them via their Live Chat feature found on their website, you can expect an answer in minutes. It can take a few different amounts of time for Fashion Nova to reply depending on the method of communication you are using.
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